Client ETA Privacy Policy

Introduction

Client ETA is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Client ETA collects, uses, stores, and protects personal information when you use our website, application, and services.

Data Controller: HHW Digital Solutions Ltd

ICO Registration Number: ZBXXXXXX

Information We Collect

We may collect:

• Full name
• Email address
• Phone number
• Advert or website links submitted during verification
• Device information
• Membership information
• Arrival update information
• Customer support communications
• Information submitted through reports, indicators, and Safety Concern notices

How We Use Your Information

We use information to:

• Verify membership applications
• Provide access to platform features
• Maintain platform security
• Prevent misuse of the platform
• Manage memberships
• Provide customer support
• Improve platform functionality
• Comply with legal obligations

Arrival Update Information

Where arrival updates are used, Client ETA may process generalized location information for the purpose of providing temporary arrival updates.

Client ETA does not display exact addresses or precise location information through arrival update features.

Information Sharing

Client ETA does not sell personal information.

Information may be shared only:

• With authorised service providers supporting platform operations
• Where required by law
• Where necessary to protect individuals from harm
• In response to lawful requests from regulatory or law enforcement authorities

Data Retention

Personal information is retained only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and maintain platform security.

Retention periods may vary depending on the type of information involved.

Data Security

Client ETA uses reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of personal information
• Restrict processing
• Object to processing
• Request transfer of your information where applicable

Requests

Requests may be submitted through our support contact details.

Cookies and Analytics

Client ETA may use cookies and similar technologies to improve website functionality, security, and user experience.

Changes to this Privacy Policy

Client ETA may update this Privacy Policy from time to time.

Any changes will be published on the platform.

Contact Us

For privacy-related enquiries, please contact:

help@clienteta.app

HHW Digital Solutions Ltd

ICO Registration Number: ZBXXXXXX